Senior UX/ UI
Designer

Pending Order Detail · Copper DSL Installation · Production

The Pending Order modal consolidates what was previously in 3 separate systems. It shows order details, installation timeline, number porting status, DSL plan configuration, and the full 6-step order progress stepper, all in one glanceable view.

cisco.com · B2B API Stats Console · Partner View · Production

The KPI strip gives partners at-a-glance API performance across configurable time periods. The donut charts were tested in 3 distinct formats before the final pattern reduced misinterpretation of "unused" vs "dormant" APIs from 67% to 12% in testing.

Lead UX Designer — embedded within Cisco's Smart Licensing product team across 4 major product cycles (2013–2022). End-to-end ownership spanning UX strategy, information architecture, interaction design, design system governance, and post-launch measurement. I ran all research, owned IA and interaction design, and led design reviews with 15+ cross-functional stakeholders including engineering leads, product owners, finance, and compliance teams.

The critical research insight: users weren't confused by the data — they were confused by the absence of a shared vocabulary across teams. "Entitlement" meant different things to finance, provisioning, and support. Establishing a shared glossary became the prerequisite to any interface design, and that glossary, documented as part of the design system, outlasted multiple product cycles.

cisco.com · Licensing Analytics (alpha) · Smart Accounts by License

The Smart Accounts by License view was one of the most complex IA challenges in the project. 53,241 smart accounts needed to be navigable by license type (Smart, Classic, EA), entitlement consumptions, and distributor hierarchy simultaneously. The stacked bar visualization and filterable table emerged from 6 rounds of co-design sessions with actual Cisco account managers and SA admins across Americas, EMEAR, and APJC theaters.

cisco.com · Licensing Analytics · Products Overview · Ordered / Entitled / Consumed

The Products analytics view unified three previously disconnected data streams: Ordered (2,039 Smart / 1,019 Hybrid / 3,139 Classic), Entitled, and Consumed, into one coherent lifecycle view. The Smart/Hybrid/Classic donut charts and the tabbed filter (All / Smart / Classic / Hybrid) were validated through 8 usability tests with Cisco partner administrators across 4 geographies. The product table with Purchased vs Consumption columns directly replaced a 47-minute-per-week manual spreadsheet process.

A 6-year embedded engagement creates design advantages that project-based work cannot. I understood organizational dependencies, political dynamics around system integration, and Cisco's platform architecture at a level that let me propose solutions others couldn't — because I knew which constraints were real and which were negotiable.

The Smart Licensing redesign was the fourth major iteration I led, each informed by longitudinal research with the same user populations and genuine understanding of how their needs had evolved over time. The Comments module (built for collaborative case resolution) emerged directly from observation: account managers were using email threads to track pending issues because no shared notes system existed.